Privacy Policy

Last updated: 2026-03-23

At Cheap Mandu (accessible from https://cheapmandu.com), the privacy of our visitors and customers is one of our top priorities. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data.

If you have any questions about this Privacy Policy or how we handle your information, please contact us using the details at the bottom of this page.

This Privacy Policy applies only to our online activities at cheapmandu.com and to information shared by visitors and customers through our website. It does not apply to any information collected offline or through other channels.

Consent

By using our website, you consent to this Privacy Policy and agree to its terms.

Our Service Model — Important Note

Cheap Mandu operates on a prepaid, one-time payment model. We do not use any recurring billing or auto-renewal system.

All purchases are single, prepaid transactions with no automatic recharges
You will never be charged automatically after your initial purchase
If you want to extend or renew a service after it expires, you must place a new order manually through our website or WhatsApp
We do not store payment card details, wallet credentials, or banking information for future automatic billing
No subscription is ever activated on your behalf without your explicit action

This applies to all products and services on our website, regardless of the duration of access purchased.

Information We Collect

The personal information we ask for, and the reasons we ask for it, will be made clear at the point of collection.

Information You Provide Directly

When you place an order, contact us, or register on our website, we may collect:

Name — to address you and process your order
Email address — for order confirmation, delivery, and support
Phone number / WhatsApp number — for delivery, support, and communication
Order details — the products or services you purchase

Information Collected Automatically

When you visit our website, we may automatically collect technical information including:

IP address
Browser type and version
Device information
Pages visited and time spent on the site
Referring website (how you found us)
Cookies and similar technologies (see “Cookies” section below)

This data helps us understand site usage and improve customer experience.

How We Use Your Information

We use the information we collect for the following purposes:

To process and deliver your order — completing your purchase and providing the product or service
To provide customer support — responding to questions, complaints, and refund requests
To improve our website — analyzing usage to enhance user experience
To develop new offerings — improving products, services, and features
To communicate with you — sending order updates, important notices, and (only if you opt in) promotional information
To prevent fraud and abuse — detecting and preventing unauthorized activity
To comply with legal obligations — meeting requirements under Nepali law

We never use your information for purposes beyond those listed above without your consent.

Cookies

A cookie is a small text file stored on your device when you visit a website. Cookies help websites remember information about you and your visit.

Types of cookies we use:

Essential cookies — required for the website to function (e.g., remembering your selections during your visit)
Analytics cookies — help us understand how visitors use our site (Google Analytics)
Functional cookies — remember preferences such as language

Third-party cookies

Some of our business partners (such as analytics providers and advertisers) may set their own cookies through our site. We do not have access to or control over those cookies. Please review their privacy policies for more information.

Managing cookies

You can control or delete cookies through your browser settings. Note that disabling essential cookies may prevent parts of our website from functioning properly.

Sharing Information with Third Parties

We do not sell, rent, or trade your personal information.

We share information only in these limited cases:

Service Providers and Business Partners

In some cases, we may need to share your name and/or email address with the company whose product you are purchasing, in order to deliver the service to you. When this applies, it will be clearly disclosed on the product page or at the time of purchase.

We also work with trusted third parties to operate our business, including:

Payment processors (eSewa, Khalti, FonePay, banks) — to process your payments
Hosting providers — to keep our website online
Analytics providers (Google Analytics) — to understand site usage
Communication platforms (WhatsApp) — to communicate with customers
Email service providers — for sending transactional emails

When we share your information with third parties, we take reasonable steps to ensure they follow privacy and security practices consistent with this policy.

Legal Requirements

We may share your information if required by law, court order, or government authority in Nepal, or to protect the safety, rights, or property of Cheap Mandu, our customers, or the public.

Business Transfers

If our business is ever sold, merged, or restructured, your information may be transferred as part of that transaction. We would notify you before any such transfer.

Notice of New Services and Changes

We may occasionally use your contact information to notify you about important updates, new services, or special offers we think may interest you. You can unsubscribe from these marketing communications at any time:

By clicking “unsubscribe” in any email
By replying “STOP” to WhatsApp marketing messages
By contacting us directly

Unsubscribing from marketing messages does not affect transactional messages (such as order confirmations and delivery updates).

Data Retention and Security

We have implemented physical, administrative, and technical safeguards to protect the confidentiality and security of personal information under our control. However, no security measures are absolute, and we cannot guarantee complete security against all possible threats.

How long we keep your data:

We retain your personal information only for as long as needed to:

Fulfill the purposes outlined in this policy
Comply with legal, accounting, or reporting obligations under Nepali law
Resolve disputes or enforce our agreements

Typical retention periods:

Order records: Up to 5 years (for accounting and tax purposes)
Customer support communications: Up to 2 years
Marketing data: Until you unsubscribe

When your information is no longer needed, we securely delete or anonymize it.

What we do NOT store:

Because we operate on a prepaid one-time payment model:

We do not store your full payment card details
We do not store your bank account login credentials
We do not store your digital wallet passwords
We do not keep any data that would allow automatic future billing

Payment information is processed by our payment partners (eSewa, Khalti, FonePay, banks) and handled according to their own privacy policies and security standards.

Your Rights

Under Nepal’s Individual Privacy Act, 2075 (2018), you have the following rights regarding your personal information:

Right to access — request a copy of the personal information we hold about you
Right to correction — ask us to correct inaccurate or incomplete information
Right to deletion — ask us to delete your personal information (subject to legal requirements)
Right to withdraw consent — withdraw consent for us to process your data
Right to object — object to certain uses of your information (such as marketing)
Right to complain — contact relevant authorities if you believe your rights have been violated

To exercise any of these rights, please contact us at support@cheapmandu.com. We will respond within 30 days.

Online Privacy Policy Only

This Privacy Policy applies only to information collected through our website. It does not cover information collected offline or through any other channels.

Children’s Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

CAN-SPAM Compliance

We follow responsible email marketing practices, including:

Not sending misleading or deceptive information
Identifying our emails as advertising when applicable
Including a clear way to unsubscribe in every promotional email
Honoring unsubscribe requests promptly

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date at the top. Significant changes may also be communicated via email or website notice.

You are encouraged to review this page periodically. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or your personal information, please contact us:

Email: support@cheapmandu.com
WhatsApp: +977 9851057207 (recommended for fastest response)
Website: https://cheapmandu.com
Address: Thali-05 Milanchowk, Kathmandu 44601, Nepal

We are committed to addressing your concerns promptly and protecting your privacy.

This Privacy Policy is governed by the laws of Nepal, including the Individual Privacy Act, 2075 (2018). Any disputes arising from this policy will be subject to the jurisdiction of the courts of Kathmandu, Nepal.